ההתכתבות עם קים
Thank you for placing an order with Tower Hobbies. As a mail order and web-based company, we experience a high volume of international credit card fraud. For this reason we had to increase the security measures so as to protect our valued customers and ourselves. Those cards which are foreign issued cannot be verified through our system and therefore we must have some method to verify that the person purchasing is actually the credit card holder. The best way we have found is to ask for a physical copy of the front and back of the said card along with a separate signature for our records. This copy comes directly to Kim Johnson who is the credit card clerk. The copy is looked over and the receipt of that copy is recorded on your account. Once we have used it to verify your order it is shredded for your protection. Please supply a front and back copy of your credit card along with a separate signature. You may FAX this to us at 800-637-7303 or 217-356-6608 or mail the copy to Tower Hobbies, PO Box 9078, Champaign, IL 61826-9078. You may also send this as an email attachment. We need this information to complete your order. Also we need to know at what address you receive your credit card statements and if this is different from the address we are shipping the order to, we must know why. We prefer to only ship to the billing address. If you have any questions or concerns please reply to this message. Thank you for writing Tower Hobbies. We appreciate your time and your business with us. Kim Johnson -Tower Hobbies -------------------------------------------------------------------- Hello kim Its un accepted for me your new policy. I cant send you a copy of my credit card , for an safety reason I dont know what the problem , I order from you once . My address of the credit card statements not different from the address that you are shipping the order to. I hope you will understand me. If its un accepted on you please cancel my order Thanks Ron jerasi -------------------------------------------------------------------- Unfortunately without a copy we will be unable to ship your order. Please advise. We appreciate your time and your business with us. -Tower Hobbies