"חוויה" עם WIZZAIR
כלתי שלחה לי את תאור ה"חוויה" מפי זוג חברים שלה. אני מביא את הדברים כציטוט, אינני מכיר את הזוג, התאור הוא של צד אחד בלבד ואני מקווה שזה מיקרה שאינו מייצג:
A shocking experience by WizzAir at the Terminal of Budapest
On the 3rd of September my girlfriend and I took a flight (No' 2457 15:45) with wizzair company. As we reached the Check In counter of wizzair, the ground attendant (Georgina) asked us to pay an extra 45 EU for our little luggage. We didn't understand why as didn't pay any additional fee on the flight from TLV to Budapest and it fitted the measuring device easily. We asked to speak to a manager in order to clear the situation, however the representative told us there are no managers in the airport and that TLV's Wizzair were "too lazy to charge" us as they should have!
At this point, we decided to pay the alleged fine and write an email to the company later. However, she was afraid we will send an email to the company regarding the issue, so she refused to charge and told us to pay at the Boarding Gate...
The big stunning event happened at the boarding counter of Wizz Air. We were about to pay for the luggage and write this post later. As we ask the girl for her name (to mention in an email/Facebook post) she refused to give us any service. We told her that we have to take a picture of the counter so we will have a proof of what happened. Right then she pushed me with her yellow coat (see pictures) and torn, that's right - torn our Boarding tickets (again, see pictures) and added: ''you are not traveling!''
Luckily we called the police officers at the airport who help us a lot. They spoke to the girl (who's name was given after a long while - Éva Gyurján) at the counter and she "kindly" accepted to charge and board us to the flight.
We are deeply upset with the violence of your employee and your policy (e.g. - no manager in charge??).
We had a great time flying from TLV and enjoyed Budapest very much.
We feel terrible after experiencing the service by your ground attendants. Not to mentioned we payed an extra 45 EU "fine" for a small luggage (that was measured at home and fitted your demands). We already payed online 70 EU for a big luggage.
We look forward to your urgent response regarding the above, especially to the stunning behavior and bad attitude of your worker, who represent your company - Wizzair.
Eyal Cohen and Sivan Amar
P.S. - we haven't received any response from wizzair.com since last week and still waiting for one.
כלתי שלחה לי את תאור ה"חוויה" מפי זוג חברים שלה. אני מביא את הדברים כציטוט, אינני מכיר את הזוג, התאור הוא של צד אחד בלבד ואני מקווה שזה מיקרה שאינו מייצג:
A shocking experience by WizzAir at the Terminal of Budapest
On the 3rd of September my girlfriend and I took a flight (No' 2457 15:45) with wizzair company. As we reached the Check In counter of wizzair, the ground attendant (Georgina) asked us to pay an extra 45 EU for our little luggage. We didn't understand why as didn't pay any additional fee on the flight from TLV to Budapest and it fitted the measuring device easily. We asked to speak to a manager in order to clear the situation, however the representative told us there are no managers in the airport and that TLV's Wizzair were "too lazy to charge" us as they should have!
At this point, we decided to pay the alleged fine and write an email to the company later. However, she was afraid we will send an email to the company regarding the issue, so she refused to charge and told us to pay at the Boarding Gate...
The big stunning event happened at the boarding counter of Wizz Air. We were about to pay for the luggage and write this post later. As we ask the girl for her name (to mention in an email/Facebook post) she refused to give us any service. We told her that we have to take a picture of the counter so we will have a proof of what happened. Right then she pushed me with her yellow coat (see pictures) and torn, that's right - torn our Boarding tickets (again, see pictures) and added: ''you are not traveling!''
Luckily we called the police officers at the airport who help us a lot. They spoke to the girl (who's name was given after a long while - Éva Gyurján) at the counter and she "kindly" accepted to charge and board us to the flight.
We are deeply upset with the violence of your employee and your policy (e.g. - no manager in charge??).
We had a great time flying from TLV and enjoyed Budapest very much.
We feel terrible after experiencing the service by your ground attendants. Not to mentioned we payed an extra 45 EU "fine" for a small luggage (that was measured at home and fitted your demands). We already payed online 70 EU for a big luggage.
We look forward to your urgent response regarding the above, especially to the stunning behavior and bad attitude of your worker, who represent your company - Wizzair.
Eyal Cohen and Sivan Amar
P.S. - we haven't received any response from wizzair.com since last week and still waiting for one.
